1 About us

This Site is operated by **Maths Doctor, a trading name of Maths Doctor Tuition Limited, a company registered in England under company number 09592720 with a registered office at Brunel Road, Houndmills, Basingstoke, RG21 6XS, United Kingdom ("we", "us", "our").

2 Contacting us

For general comments or questions on the Site or on our tutoring services, or to seek permission to do anything prohibited by or not contained in these Terms, or which requires our prior consent or agreement, you can contact us at helpdesk@mathsdoctor.co.uk. If you suspect misuse of the Site or if you consider your intellectual property has been unlawfully featured on the Site please contact: Maths Doctor Tuition Limited, 17 Old Court Place, London, W8 4PL.

3. Purchasing tutoring services and arranging tutorials

To purchase tutoring services from us, please submit your details via our website http://www.mathsdoctor.co.uk or alternatively contact our schools coordinator if you are an educational institution. Where necessary, and at our discretion, we will contact you to arrange a demonstration or taster lesson with a suitably qualified tutor. Once you have followed the registration procedure on this Site, you may then book any subsequent appointments directly with the tutor through the calendar system using the Site's members’ area. It is also possible to reschedule and cancel appointments through this system (short-notice booking changes may incur fees - please see below). We reserve our right to decline providing you with our services due to unforeseen circumstances, such as consistent technical issues or disruptive behaviour that prevent us from offering you an optimal customer experience of our services. This does not affect your statutory rights.

4. Period of use

The Lesson Validation Period concerns only the lessons purchased in that Academic Year, all lessons unused will become invalid after the 31st August of that same Academic year.

5. Pricing and payment

All quoted rates are exclusive of VAT. Lessons can be split across any number of students as long as the total is a multiple of two. Additional lessons can be purchases in multiples of two at the unit price stated in the covering page of this agreement. Payment details are provided with your invoice and can be made by credit card, debit card, bank transfers or cheques. Where your payment cannot be processed by our payment processing provider, we reserve the right to limit our services to you until the payment is settled. Your bank card details will be protected at all times in accordance with good industry practice. Payments are processed directly through a secure system via our card services provider. Maths Doctor reserves the right to vary our pricing for future customers to our services. If you wish to take advantage of those prices you may have to sign up again. We reserve our right to offer additional services or content at any time for free or at a charge to a segment of our customer base where we deem it to be commercially appropriate, without notifying all our customers.

6. Rental of ‘Pads & Pens’

We agree to lend Pads & Pens to educational institutions in return for a deposit equal to the sum of replacing the hardware. The deposit will be repaid upon receipt of the returned hardware in a satisfactory working order within 30 days of the agreement ending; any items not returned or not returned in a satisfactory working order will be deducted from the returned deposit at a rate of £16.30 per unit.

7. Exclusivity

For the period of this rolling agreement, we will be the exclusive provider of online tuition services. Online tuition services are defined as tutoring services provided through a VOIP service or similar, either on a one-2-one basis or one-2-many. The agreement can only be cancelled in writing as per ‘8. Your right to cancel’, non-use does not constitute an end to the agreement.

8. Your right to cancel

This agreement may be terminated by either party giving to the other party at least 30 days notice in writing. If you cancel and have not received any tutorial services from us prior to cancellation, you will receive a full refund. If you cancel within this period but have received some tutorial services from us prior to cancellation, we will still refund you but we will deduct from your refund the value of the tutorial services that you received from us prior to cancellation. Where we have provided you with a graphics tablet in relation to a monthly subscription plan and you decide to cancel your plan, you must return the graphics tablet to us in a satisfactory working condition within 14 days (otherwise a £20 charge will be payable per graphics tablet). We reserve the right to waive this requirement at our discretion.

9. Re-booking tutorials

You can pre-book any number of tutoring sessions in advance. Any such appointment may be cancelled without charge provided that the booking change is made by 10am on the day that the tutoring session is due to commence. Booking changes of a tutorial session made on the day of the appointment or failure to attend a tutorial session that you have booked with a tutor will result in the full price of the tutorial being charged.

10. Technical issues

If a tutoring session fails completely due to technical failure you will not be charged for that session. If part of the session fails due to technical failure you will only be charged for the part of the session that was delivered successfully. If technical failure prevents a number of lessons occurring, and the technical failure is due to your equipment or connection, we may require you to test your system in advance of each lesson. If problems are identified before a lesson then our help desk will assist you to attempt correct your systems at no charge. However, if extensive assistance is required as a consequence of a technical failure due to your equipment or connection, such as installing a second computer or a full repeat installation of your original computer, we reserve the right to charge you for our time (we will advise you in advance if this is the case).

11. How to make a complaint

If you are unhappy with any tutoring session you

must report your concerns to us within 24 hours of the end of the tutoring session at helpdesk@mathsdoctor.co.uk. We shall then investigate your concerns and, if appropriate, arrange to credit back the balance of your lesson allowance. Our decision in this regard is final and binding.

12. Recording of tutoring sessions

Please note that we record all tutoring sessions. We use these recordings for child protection purposes, quality monitoring purposes, and to resolve any other issues between us and our customers in the event of a complaint. You hereby consent to us using said recordings for these purposes. Copyright in the recordings is owned exclusively by us; however, we will not pass copies of the recording to any third party (other than law enforcement or child protection authorities) without first obtaining your express written consent. You may access previous recordings of tutoring sessions via our Site, provided that you only use them for your own private non-commercial purposes and do not under any circumstances circulate them to any third party without our prior written consent. Your recordings are only available for the duration that you remain a subscriber to our services. We reserve the right, at our sole discretion, to delete recordings from time to time for any lawful reason.

13. Availability of tutors

We do not guarantee the availability of any particular tutor and we accept no responsibility or liability for the withdrawal, removal or unavailability of the same. Individual tutor availability is allocated on a strictly first-come first-served basis. Individual tutors, at time to time, may become unavailable for a period (e.g. holiday, sickness etc.) If required and requested, Maths Doctor will find another tutor to fulfil the tuition. Alternative tutors can be requested at any time.

14. Maintenance of the Site

You acknowledge and agree that from time to time we may need to:

(a) fix defects and errors in the Site;

(b) install updates and undertake general diagnosis and maintenance of the Site; and

(c) undertake emergency maintenance and/or suspend access to the servers and that as a result of which the Site may be less accessible or unavailable to you from time to time.

15. Severance

If any court or competent authority finds that any provision of these Terms (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.

16. Variation

We may revise these Terms at any time by amending this page. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on the Site.

17. Jurisdiction and applicable law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims). For our exclusive benefit and to the extent possible in the applicable jurisdiction, we retain the right to bring or enforce proceedings as to the substance of the matter in the courts of the country of your residence.